HealthNet built a HIPAA-compliant IT support and Security Operations Center (SOC) for 30+ clinics. Helpdesk: encrypted ticketing system (ServiceNow) with role-based access. All agents HIPAA-trained. Remote support via secure screen-sharing (no data stored). SOC: 24/7 threat monitoring using CrowdStrike EDR + Splunk SIEM. Automated alerts for ransomware, phishing, or unauthorized access. Monthly vulnerability scans + penetration testing. All actions logged for audit trails. Clinics access dashboard to view ticket status + security posture.