VoiceRetail – Conversational AI for E-Commerce

Platforms

iOS & Android Apps, Firebase (Backend), Stripe (Payments), AWS Transcribe (Fallback)

Service

Conversational AI Design, Voice Interface, Personalization Engine, Payment Integration, Offline Mode

Project Timeline

7 Months (Voice Tech Spike → Prototype → User Testing → Personalization → Launch)

Increased in ROI revenue

→ 27% higher Average Order Value (AOV)
→ 4.6 App Store rating
→ 35% of users use voice weekly
→ 18% conversion rate from voice session to purchase

VoiceRetail lets users shop via voice on mobile app: “Add organic oat milk to cart.” AI understands context (“I meant the barista blend”). During checkout, voice assistant suggests add-ons: “Pair with our new cold brew? 20% off today.” Uses Whisper for speech-to-text, Dialogflow for intent recognition, and GPT-4 for natural upsell prompts. Learns from purchase history (“You bought protein powder last time — try our new flavor?”). Offline mode for low-connectivity areas. 98% intent accuracy after 3 months of tuning.

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Binary Smart Tech (PVT) Ltd is Canada’s global technology powerhouse that holds the distinction of being the country’s first-ever software services company. Since 2005, Binary Smart Tech (PVT) Ltd has stayed at the leading edge of innovation to deliver the promise of digital technology to a wide array of industry verticals both locally and internationally.